Working at the intersection of client and professional development, Vox Actio is a consultancy that helps law firms, in-house legal departments and other service organizations discern and advance client engagement and service delivery priorities. Focus areas include:
- Customized client listening programs
- Practice assessment and planning
- Talent management
Mark Young is Counsel at Vox Actio. Mark has been a lawyer for over 35 years. His unique vantage point and perspective is based on experience as a law firm partner, corporate general counsel, and business leader for numerous AmLaw 100 and 200 firms. Immersed in the legal services marketplace, Mark understands the changing client expectations and demands created by new market realities. And as a former trial lawyer, he knows the art and science of asking the right questions.
Prior to founding Vox Actio, Mark served as president of a market intelligence agency, corporate general counsel and director of professional services at a marketing agency, and chief marketing officer for two global law firms. While an attorney in private practice, Mark led his firm's national marketing and advertising law practice.
Mark is a native Bostonian. He received his J.D. from Boston College Law School and his undergraduate degree from Bates College.
